Tickets, Purchases and Refunds FAQ

Using the Cinemark Prepaid Ticket is easy. Once you have the Cinemark Prepaid Ticket card, simply present it at the box office in exchange for one ticket to the movie of your choice. Prepaid Movie Tickets can also be used to purchase tickets online. Just add your movie ticket to the cart, and, at checkout, select the option on the bottom right to “Apply Prepaid Ticket.” You will then be prompted to enter your Prepaid Ticket pin.

The Cinemark Prepaid Ticket commemorative card shares the basic function of existing Platinum Supersavers commemorative movie ticket cards. Platinum Supersavers cards that have already been purchased but have not yet been redeemed will continue to be honored at Cinemark theatres, even as the Cinemark Prepaid Ticket will ultimately replace Platinum Supersavers.

Online: Once you have decided on a theatre and movie, select the show date and time you wish to attend. There may be more than one available ticket type. Select the number of tickets you need for each ticket type and select "Add Tickets to Cart." If the showtime you’ve selected is reserved seating, you’ll next select your seats. Once your tickets (and seats if applicable) have been selected, please verify that all information (theatre location, date and time) is correct in the Shopping Cart. After verifying all ticket details, you can enter your payment information, or sign in to select a saved payment method, and click “Complete Purchase.”

Theatre: Tickets can be purchased directly at the local theatre once the showtimes are available to purchase. You can purchase the tickets at the theatre through the kiosk or directly at the box office.

Skip the line! Present your ticket confirmation barcode directly to the ticket podium for expedited service at the theatre!

Want to pick up your tickets? Visit the theatre box office or kiosk to print your tickets.

- Kiosk - Scan your confirmation barcode or enter your confirmation number to print your tickets.

- Theatre Box Office - Present your confirmation email (on your smartphone or printed out), confirmation number, or barcode to receive your tickets.

From the menu at the top of the website, click "Movies" and then the "Coming Soon" tab. Find the movie you want and click “Details.” Locate the theatre you wish to attend. Click the date from the date tabs or calendar. All dates with showtimes available for purchase will be listed in the date picked. For most theatres this will typically be approximately 4 to 9 days in advance. For special showings, tickets may be available at least a month or more in advance. We try to post the most accurate showtimes as soon as they are available.

In order to provide this online service, we add a minimal charge as a online fee. By purchasing tickets online in advance, you are guaranteed a seat and avoid a sold-out showing.

Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets.

Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. Guests must enter the last 4 digits of the card in Apple Wallet if guest used Apple Pay for online purchase. To receive a full refund including online ticket fees, you must request the refund to Cinemark Cash, the refund will not be processed back to the original payment method. You can avoid paying a ticket fee by joining Movie Club. Cinemark Movie Club members never pay online ticket fees on our website and mobile app. Sign-in to your account to access your tickets even faster. Request a refund now.

Refund or exchanges at the theatre's box office: Tickets may be exchanged or refunded at the theatre's box office any time before the showtime. To exchange cinemark.com ticket purchases at the theatre, the credit card or gift card used in the purchase must be presented at the box office. To refund cinemark.com ticket purchases at the theatre (minus the online fee), the confirmation number and credit card or gift card used in the online purchase must be presented at the box office to process a refund. Once the showtime for the ticket has passed, tickets are not refundable.

In the unusual situation that a show is cancelled, you will be entitled to a refund for the full purchase price of your tickets, including any service charges. If you have any questions, please visit our Contact Us page and submit a request.

Refund Processing Information: Refunds may take up to 5-7 business days to reflect on your bank account. Refunds conducted on the same date of the transaction will be voided and the original "pending" charge will fall off the applicable account in up to 5-7 business days. If you used a Cinemark gift card or used any Cinemark Movie Club credits to pay for your ticket(s), the refund should be reflected on your account immediately.

When you place an order, the information that you provide us is sent via a secure connection so that it cannot be read as it travels over the Internet. Once your information arrives at cinemark.com, it is carefully stored and protected from unauthorized access.

From the menu at the top of the website, click “Theatres.” A list of nearby theatres will be displayed based on your past theatre selections and/or searches. To search a different area, click “Change Location” and either enter a ZIP code, or click “Browse theatres by market area.”

The movie schedule is made on a week to week basis and show times usually are not finalized until Tuesday evening or Wednesday morning at most theatre locations. This is due to the film department negotiating with the studios on how many prints need to be at each location for the films playing. The local theatre will have the most up to date information for when tickets will be available to purchase online. Cinemark.com has the most up-to-the-minute showtime information once available. We suggest that you double check the listing on the day you plan to see the movie.

Every theatre location has different prices for certain days, times, special events, and ticket types. To view ticket types and prices, select your desired showtime from any theatre or movie page. The ticket types and prices will be listed in the ticket selection area for your chosen showtime.

Guest passes, rainchecks, platinum supersavers, or other passes can only be redeemed at the local theatre. Only credit cards and Cinemark gift cards can be used to make a purchase online. Platinum supersavers are valid for one general admission. Additional premiums may be applied for specially priced films and/or events which are priced higher than normal box office ticket pricing. To purchase advance tickets with a pass, simply go to the local box office once the tickets are on sale. The box office employee will be able to assist you in ringing up your tickets with the pass you provide them.

Tickets that were purchased through Fandango and not Cinemark.com may be refunded through Fandango. To receive a refund from Fandango, please contact them at least 2 hours before your movie showtime at 1-866-857-5191 or request a refund through Fandango’s customer service form. If you have any further questions regarding Fandango policies and procedures, please visit Fandango.com for more information.

Tickets that were purchased through Atom Tickets and not Cinemark.com may be refunded through Atom Tickets. To receive a refund from Atom Tickets, please contact them at least 30 minutes prior to your movie showtime at [email protected] or 1-844-838-6284. For further information or help regarding Atom Tickets policies and procedures, please visit https://www.atomtickets.com/help/faq.

Create an account to sign up for Cinemark emails. Enjoy being the first to hear about:

• Tickets on sale. Reserve prime seating for all your favorite upcoming films

• Exclusive discounts and offers. Promotions available only to members

•  Upcoming events. MET Opera, Fight Nights, Live Broadcasts, anniversary showings, and more!

To unsubscribe or manage your preferences, sign in to your account on cinemark.com and visit the Email Subscriptions section under My Profile.

Please Note: If you are using an email-filtering software, you may be unable to receive Cinemark emails. This may inhibit our ability to send emails and/or reply to your requests for assistance. To ensure our emails reach your inbox, add [email protected] to your address book.

Yes, You can make changes to your email address in the Cinemark app by tapping the More menu icon > Your Account > Update Email Address and Save your changes.

To unsubscribe or manage your preferences, sign in to your account on cinemark.com and visit the Email Subscriptions section under My Profile.

Please Note: If you are using an email-filtering software, you may be unable to receive Cinemark emails. This may inhibit our ability to send emails and/or reply to your requests for assistance. To ensure our emails reach your inbox, add [email protected] to your address book.

A child is considered age 1 - 11 years old.

A senior citizen is considered to be 62 years old and up.

Digital cinema encompasses every aspect of the movie making process, from production and post-production to distribution and projection. Post-production houses have been using digital equipment to edit and master movies and animation for some time. Digital Cinema is flexible in that any movie can be shown, whether 2D or 3D.

A digitally produced or digitally converted movie can be distributed to theaters via satellite, physical media, or fiber optic networks. The digitized movie is stored by a computer/server which "serves" it to a digital projector for each screening of the movie.

For millions of moviegoers worldwide and leading directors including George Lucas and Steven Soderbergh, the answer is an unqualified "yes." When you see a movie digitally, you see that movie the way its creators intended you to see it: with incredible clarity and detail. In a range of up to 35 trillion colors. And whether you're catching that movie on opening night or months after, it will always look its best, because digital movies are immune to the scratches, fading, pops and jitter that film is prone to with repeated screenings. That's why directors love digital cinema: it ensures that their creation will be reproduced with total fidelity at every screening.

Cinemark supports and enforces the MPAA (Motion Picture Association of America) / CARA (Classification And Rating Administration) ratings system. For R-Rated movies, guests must be at least 17 or accompanied by a parent or legal guardian. A physical ID is required and IDs will be checked. (Digital ID’s will not be allowed.)

Additionally, so that R-Rated movies may be enjoyed in a more adult atmosphere, children under age 6 will not be admitted to any R-Rated feature after 6:00 PM.

If you have questions or comments please visit our Contact Us page and submit a request.

Please note that masks, hats, helmets that cover the face, and face painting are not allowed within the theatre or auditoriums. Additionally, simulated weapons are not permitted in the theatre or auditorium.  View the full Cinemark Costume Policy.

No, Cinemark does not accept gift cards from other theatre chains.