Guest Services

Refund Tickets

Unable to make your movie? Refund your ticket purchase.

Look Up Confirmation Number

View upcoming tickets and confirmation numbers.

View Purchase History

View your purchases for movie tickets, VR, and more.

Reset Password

Having trouble logging in? Reset your password.

Update Profile

Update your profile information, shipping information, and payment methods.

Default Payment Method

Edit your payments used for Cinemark.com purchases.

Edit Movie Club Payment Method

Edit your payment method for Movie Club.

Register a Gift Card

Have a gift card? Register it here.

Buy Gift Cards

Looking for a gift? Purchase a Gift Card.

Edit Movie Club Payment Method

Edit your payment method for Movie Club.

Check Movie Club Credit Balance

View number of available credits for your Movie Club account.

Review Movie Club Credit Activity

View detailed list of Movie Club credit usage and renewals.

View Movie Club Payment Transactions

View recurring transaction details for previous monthly payments.

Movie Club FAQ

Browse the Frequently Asked Questions to learn more about Cinemark Movie Club.

Private Screenings & Meetings FAQ

Browse the Frequently Asked Questions to learn more about Private Screenings & Meetings.

Movie Club Gifting FAQ

Browse the Frequently Asked Questions to learn more about Cinemark Movie Club Gifting.

Gift Cards FAQ

Information on buying, registering, reloading and purchasing tickets with Cinemark gift cards.

Tickets & Refunds FAQ

How to buy and pick up tickets, request refunds, and other purchase-related questions.

All FAQs

See all Frequently Asked Questions

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