Refunds

Refunds for Tickets Purchased on Cinemark.com or in the Cinemark App

Once the showtime for the ticket has passed, tickets are not refundable. If your showtime has not passed, to refund cinemark.com ticket purchases online (minus the online fee) you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. Guests must enter the last 4 digits of the card in Apple Wallet if guest used Apple Pay for online purchase. Online ticket fees will not be refunded to the original payment method but can be refunded to Cinemark Cash. You can avoid paying a ticket fee by joining Movie Club. Cinemark Movie Club members never pay online ticket fees on our website and mobile app. Sign-in to your account to access your tickets even faster. Refunds may take up to 5-7 business days to reflect on your bank account. Refunds conducted on the same date of the transaction will be voided and the original "pending" charge will fall off the applicable account in up to 5-7 business days. If you used a Cinemark gift card or used any Cinemark Movie Club credits to pay for your ticket(s), the refund should be reflected on your account immediately.

Refunds and Exchanges at the Theatre's Box Office

Tickets may be exchanged or refunded at the theatre's box office any time before the showtime. To exchange cinemark.com ticket purchases at the theatre, the credit card or gift card used in the purchase must be presented at the box office. To refund cinemark.com ticket purchases at the theatre (minus the online fee), the confirmation number and credit card or gift card used in the online purchase must be presented at the box office to process a refund. Once the showtime for the ticket has passed, tickets are not refundable. Refunds may take up to 5-7 business days to reflect on your bank account. Refunds conducted on the same date of the transaction will be voided and the original "pending" charge will fall off the applicable account in up to 5-7 business days. If you used a Cinemark gift card or used any Cinemark Movie Club credits to pay for your ticket(s), the refund should be reflected on your account immediately. In the unusual situation that a show is cancelled, you will be entitled to a refund for the full purchase price of your tickets, including any service charges. If you have any questions, please visit our Contact Us page and submit a request.

Refunds for Tickets Purchased through Fandango or Atom Tickets

Tickets that were purchased through Fandango and not Cinemark.com may be refunded through Fandango. To receive a refund from Fandango, please contact them at least 2 hours before your movie showtime at 1-866-857-5191 or request a refund through Fandango’s customer service form. If you have any further questions regarding Fandango policies and procedures, please visit fandango.com for more information. Tickets that were purchased through Atom Tickets and not Cinemark.com may be refunded through Atom Tickets. To receive a refund from Atom Tickets, please contact them at least 30 minutes prior to your movie showtime at [email protected] or 1-844-838-6284. For further information or help regarding Atom Tickets policies and procedures, please visit atomtickets.com/help/faq.